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Not notified by e-mail

User avatar msdobrescu
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Not notified by e-mail

Wed Jan 02, 2013 9:16 pm
Hello,

I am never notified of an answer on a forum topic on my e-mail address.
Of course "Notify me when a reply is posted" is checked.

What happens?

Thank you.
User avatar bcooksley
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Re: Not notified by e-mail

Wed Jan 02, 2013 10:02 pm
The email server logs of the server hosting the forum indicate you should have recieved two emails today. Can you check your spam folder please?


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User avatar msdobrescu
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Re: Not notified by e-mail

Thu Jan 03, 2013 5:57 am
bcooksley wrote:The email server logs of the server hosting the forum indicate you should have recieved two emails today. Can you check your spam folder please?


I did not receive anything. I've checked in the spam folder.
Weird, if you didn't receive some notification from my e-mail server, I didn't receive anything, where did they go?
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Re: Not notified by e-mail

Wed Jan 09, 2013 12:59 pm
bcooksley wrote:The email server logs of the server hosting the forum indicate you should have recieved two emails today. Can you check your spam folder please?


Could it be a SPF (Sender Policy Framework) issue?
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Re: Not notified by e-mail

Thu Feb 07, 2013 7:55 am
The KDE.org domain does not specify a SPF policy, although we do have a DKIM key (in testing mode only).
Are you able to recieve emails from other websites under the KDE.org umbrella, such as Bugzilla, Identity or mailing lists?


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User avatar msdobrescu
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Re: Not notified by e-mail

Wed Feb 13, 2013 7:48 am
bcooksley wrote:The KDE.org domain does not specify a SPF policy, although we do have a DKIM key (in testing mode only).
Are you able to recieve emails from other websites under the KDE.org umbrella, such as Bugzilla, Identity or mailing lists?


I receive e-mails for https://bugs.kde.org/show_bug.cgi?id=300393, for instance.
User avatar bcooksley
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Re: Not notified by e-mail

Wed Feb 13, 2013 11:26 pm
My only guess is that Google is silently dropping the email for one reason or another. It is extremely unlikely we'll be able to get any information from them on why this may be occurring or where your email is ending up unfortunately.

Just to be sure - email address you are checking and the address the forum has on file for you match right?


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Re: Not notified by e-mail

Fri Feb 15, 2013 2:40 pm
bcooksley wrote:My only guess is that Google is silently dropping the email for one reason or another. It is extremely unlikely we'll be able to get any information from them on why this may be occurring or where your email is ending up unfortunately.

Just to be sure - email address you are checking and the address the forum has on file for you match right?


The address seems to be right. Don't know what Google does. I've been writing to them in the past, but there is no answer yet.
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Re: Not notified by e-mail

Sat Feb 16, 2013 10:42 am
Okay, best of luck with getting them to investigate the issue.
There is not much we can do unfortunately - you could try subscribing to forum notifications via Jabber as a workaround (which all good Jabber implementations will hold for you while you are offline and deliver to you when you go online again)


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User avatar msdobrescu
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Re: Not notified by e-mail

Mon Feb 18, 2013 2:01 pm
What is the address should I receive e-mails from? I need this to ask Google.
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Re: Not notified by e-mail

Tue Feb 19, 2013 4:17 am
The address will be "forum-admin@kde.org" both in the SMTP conversation and the email header.

As it is sent directly, it will not be carrying a kde.org DKIM signature, and the IPv6 entry will reverse resolve to cl-1072.lon-02.gb.sixxs.net. The IPv4 entry will reverse resolve to cano.kde.org.


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Re: Not notified by e-mail

Tue Feb 19, 2013 10:50 am
bcooksley wrote:The address will be "forum-admin@kde.org" both in the SMTP conversation and the email header.

As it is sent directly, it will not be carrying a kde.org DKIM signature, and the IPv6 entry will reverse resolve to cl-1072.lon-02.gb.sixxs.net. The IPv4 entry will reverse resolve to cano.kde.org.


Thank you, I'll let you know what happened.

 
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