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Can't open a .kra file and use krita?

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elizabethm
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I can't open .kra files and edit them. How do I fix this?
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halla
KDE Developer
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Start by giving us some information.

* Which version of Krita are you using, give us the exact filename of the installer, zip, appimage or dmg you downloaded.
* Which OS are you running
* Does this happen to all .kra files or only some files?
* Does Krita give you an error message when loading the file?
* Does this also happen if you create another user on your computer and test Krita as that user?
* If on windows, does the file explorer show you a thumbnail if you have used the installer, or installed the shell extension separately


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