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Dual Monitor Display Causes Cursor Offset, Help?

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Lightenupmyday
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I absolutely love Krita, both for animating and just basic art. And recently I decided I wanted to crack out the ole extra monitor so I had another screen for references, only to find the x value of my actual pen and cursor are offset. I've looked up every fix I could find in every forum, most posts being from last year or so. I've tried disabling windows ink, enabling windows ink support in my tablet settings, using Windows 8+ ink support in Krita rather than wintab, and of course the infamous opening krita with tablet still in contact with screen to make sure setting changes go through when the resolution disagreement tab opens. ( Also, Sometimes when I click down it'll draw where my pen is but there will be no pressure sensitivity, and cursor will be still offset. I've tried setting Krita to not show cursor.) And I do have my tablet set to only recognize my second monitor (The tablet itself).
Every other application works just fine when I have the dual monitor setup aside from Krita. Any helpful tips would be appreciated!

Specs:
Windows 10 Nvidia GPU Amd a6-7400k processor 8gigs of ram.

Monitor Resolutions:
1600x900 1440x900 respectively.

Tablet: Ugee 1910b monitor tablet.

All recent drivers have been updated and installed, and I've tried every fix I could find on the forums, the offset wont change no matter what!

(I've also tried setting the custom resolution in krita to 3040x900 x-1600 y-0 to no avail.)
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kitsune09
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Hi, I used to use my Ugee 2150 on Windows 8.1, and can't remember in detail how I set up dual monitors, but it was via the Ugee settings and very easy to do; just choose the right monitor number, either 1 or 2, and the pen maps to that. Otherwise, I can only think it must be something to do with Windows 10/settings. I'd contact Ugee to ask them how to configure the Ugee with Windows 10.

Ugee 2150's working in Krita (3.2.2) fine on Linux Mint (mirrored monitors), i7/16gig ram/radeon, so I'm not sure what other software/hardware issue it could be ... a combination of nvidia/windows updating/something else? Hard to tell.


Linux Mint Cinnamon 18.3
Radeon R9 255, Mesa 17.2.8, kernel 4.15.0-13
Lenovo erazer x310, intel quad i7-4790, 16 gig ram
Ugee 2150/Krita 4.1.0pre appimage
Lightenupmyday
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@Kitsune009
Unfortunately I've done both of these things, and Ugee claims it supports Windows 10.
It works just fine until I open Krita, krita causes the offset. I've tried a clean installation of Krita and it worked for a bit, but eventually the offset happened again. Literally I can click off of krita and my cursor follows the pen properly, then the second I click the krita tab the offset happens. :/
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kitsune09
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Lightenupmyday wrote:@Kitsune009
Unfortunately I've done both of these things, and Ugee claims it supports Windows 10.
It works just fine until I open Krita, krita causes the offset. I've tried a clean installation of Krita and it worked for a bit, but eventually the offset happened again. Literally I can click off of krita and my cursor follows the pen properly, then the second I click the krita tab the offset happens. :/


Hi Lightenupmyday. Sorry to hear that, and that I'm not sure what else to suggest. On Windows 8.1 the Ugee definitely worked on a 2nd monitor, albeit fiddly needing to not have the Ugee plugged in while installing the driver, then reboot and plug in, and needing to do that now and then. I'm not sure it's an Ugee issue, as eg I've had no issues on Linux (inbuilt driver in Mint, 2150 plugged in or not doesn't matter). It might be a Krita bug, if other art programs are working fine, in which case you could add information to any similar bug reported, or send in your own, and I hope you're soon able to use the two screens.

You've probably done this already, but I'd try a full removal of Krita, including the configuration files (kritarc etc) ... you can copy the brushes/presets folders etc somewhere, to just copy back. Also do a complete clean out of graphics drivers. Then use safe-settings CCleaner. Reboot. Then install the graphics drivers first, with the 2 monitors set up, then a clean Krita install and drag it over to the 2nd, then tweak settings and see if the completely clean installs have shifted anything.
The only final test you could do would be to format/reinstall the OS, setup 2 monitors, install graphics driver then Krita. I'd had to increasingly (I used another art program back then). A big step, but if everything's extra clean and other art programs work fine on the 2nd monitor, then it'd be clear it's a Krita bug, and you can file a list of what you've tried and your system/device specs. It could be Windows updates though, which would come in at different times after a clean OS install (ie could break things later, unfortunately) ... try Krita before doing any updates (be offline?), if that's possible. which would again help with knowing if it's a bug.

Otherwise, in the meantime and so you can paint, it might be best to mirror desktops. I needed to adapt to that coming over to Linux, and actually it's fine, especially with Krita's reference image docker. Printing a greyscale ref out, for the first structural sketch, then zooming in to detail via using Krita's docker, works really well.


Linux Mint Cinnamon 18.3
Radeon R9 255, Mesa 17.2.8, kernel 4.15.0-13
Lenovo erazer x310, intel quad i7-4790, 16 gig ram
Ugee 2150/Krita 4.1.0pre appimage


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