Hello! I've been having a problem with rendering my animation, I searched all I could about this problem and there seems to be very little information on what could be going on. when I try to render the animation a pop up show up saying 'failed to render animation frames', I've tried lots of stuff to fix it but it keeps happening and idk what to do.

Thanks in advance for your help and attention!

what settings are you using to render the animation (maybe attach a screenshot). Also have you gone to the directory to see what it is there. Maybe a bunch of images are in there that need to be cleaned out since it needs to export all the images at first before it combines them to a video

The directory has nothing in it

I can't figure out how to attach a picture here and I'm not sure if these are the settings you mean but here's what I think you're talking about:

Export: (ticked) Video
First frame: 0
Last frame: 393

Width: 1920px
Height: 1080 px

FPS: 24
ffmpeg is linked to the place where i have the ffmpeg and I know that it's correctly done cos this is the first time I've had a problem exporting animations on krita
Render as: mpeg-4 video

and the location is to a folder that is empty

The only think I can think of is the height and width. Are those dimensions different than what your canvas size is? I know sometimes if the image cannot be scaled down right, it will have a hard to exporting.

no... the dimensions are the same

Have you rendered animations of this screen size and that large a number of frames before with no problems?
Is the animation particularly large and complex (number of layers, memory size) compared to previous animations that worked?
Can you try rendering from frame-0 to frame-100 to see if that works and then maybe from frame-200 to frame-300 to try that?
Can you restart krita and open an animation that worked before and render that out to the same directory?
(In general, what is different about this animation rendering attempt from previous animations that worked?)