Can't really say how Windows 10 was installed as I bought the machine second hand from a reputable local company and they upgraded it from W7. I've had no software issues at all with it over the past couple of years, and it's still the case that Krita 4.1.7 runs fine. If there's any other test you would like me to run then please let me know. I could try installing W7 in a virtual PC.

Regards

Keiht

You had two systems, right? One Windows 7 and one Windows 10?

I did test using Windows 7 in Virtual Box and found I had to boot it in safe mode, install the guess additions with the experimental direct3d support enabled, then reboot; then Krita worked on that VM. You could run dxdiag and check in the display tab whether there is direct3d support. If there isn't, there's a problem with the installation.

Results from DxDiag on my W10 laptop plus a couple of notes added by me.

This info not saved from Dxdiag to log and typed in by hand:
------------------------------------------------------------
Main Drivr: igdumd64.dll, igd10umd64.dll
Version: 8.15.10.2900
WHQL Logo'd: yes
Direct3D DDI: 10
Feature Levels: 10_0,9_1

---------------------------
Only the output from the display tab has been saved below, plus some output at the end relevant to Krita which must have been saved to the log earlier.
---------------------------

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_150A10CF&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Clone
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.328125)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: GT-133
Monitor Id: HAT1330
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD02DC
Native Mode: 1366 x 768(p) (59.996Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumd64.dll,igd10umd64.dll
Driver File Version: 8.15.0010.2900 (English)
Driver Version: 8.15.10.2900
DDI Version: 10
Feature Levels: 10_0,9_1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 26/11/2012 01:00:00, 8369024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4306-11CF-2B78-0035A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x150A10CF
Revision ID: 0x0002
Driver Strong Name: oem7.inf:5f63e5349ded771f:iILKM0:8.15.10.2900:pci\ven_8086&dev_0046
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_MOCOMP DXVA2_ModeWMV9_MoComp DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_MoComp DXVA2_ModeVC1_IDCT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported


Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER2 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER3 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER4 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER5 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER6 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER7 +++:
Fault bucket 1272627962678378686, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: krita.exe
P2: 0.0.0.0
P3: 00000000
P4: Qt5Core.dll
P5: 5.12.3.0
P6: 5cf689ec
P7: c0000005
P8: 0000000000224ff0
P9:
P10:


+++ WER8 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 117
P2: ffffa0042129a010
P3: fffff8074675a600
P4: 0
P5: 738
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:


+++ WER9 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 117
P2: ffffa0042129a010
P3: fffff8074675a600
P4: 0
P5: 738
P6: 10_0_17763
P7: 0_0
P8: 768_1
P9:
P10:

KeithJ

Okay, so that one does have up-to-date drivers. Any interesting output from debugview? And if you follow https://docs.krita.org/en/reference_man ... ml#dr-minw, you should be able to get more information about the crash, too, in a proper crash log.

Edit: though only level d3d 10? That might still be the problem.

Okay, I think I know all that we need to know to fix it, and I've assigned the bug to Dmitry and given it the highest priority. As soon as he has fixed it, I will make a new release.

Please everyone with this problem, test https://yadi.sk/d/hYmCyIFpfkr1CQ -- it's a special build that should enable software rendering if there are no usable drivers.

@boudewijn I have the same problem on my old laptop with first-generation Intel HD Graphics, and your special build works on it.

anewuser wrote:@boudewijn I have the same problem on my old laptop with first-generation Intel HD Graphics, and your special build works on it.

Thanks for testing!

Before you brought this version out, I was trying each past version to find out where the regression was, so I can confirm that version 4.1.7 works runs without issue, so should I continue using that are there advantages with the version you are asking us to test?

keithd wrote:Before you brought this version out, I was trying each past version to find out where the regression was, so I can confirm that version 4.1.7 works runs without issue, so should I continue using that are there advantages with the version you are asking us to test?

Well, we're trying to find a general solution, so we need to know which builds work for you. If they work for you, they will also have new features, bug fixes and performance improvements over 4.1.7

OK, I will try your prealpha version, I have unzipped it, have double clicked the krita app in bin folder, and returns message will not run on this pc.

keithd wrote:OK, I will try your prealpha version, I have unzipped it, have double clicked the krita app in bin folder, and returns message will not run on this pc.

Okay.. And this version: https://yadi.sk/d/y_bEGuPEJ70hug ?

Same with that version

Even with Krita's configuration completely reset? And you're getting the same debugview output?

Not sure what you mean by configuration reset, what I have done is uninstalled the last version 4.1.7 and just clicking on the Krita application icon within the bin folder, both versions return a message "this app can't run on your pc, no output is captured in debugview.