![]() Registered Member ![]()
|
Hello!
When I try to launch Krita, the loading screen launches and it stops on 'Adding resource types', then crashes and doesn't open the program itself. I've seen someone say that wacom software might be the problem, but I tried to reinstall or run it without the wacom software being installed and it still did not work. Can anyone help me please? |
![]() KDE Developer ![]()
|
Which OS? Which version of the OS? What hardware?
|
![]() Registered Member ![]()
|
Windows 10 Home, version 2004 on laptop Lenovo Legion P5i- rtx2060, i7 10750H, 16gb RAM.
|
![]() Registered Member ![]()
|
Would you need and can I provide more info?
|
![]() KDE Developer ![]()
|
Okay, since you're on Windows, I need to have the kritacrash.log file, if it exists, from appdata\local . If it doesn't exist, krita crashes too early, and the problem likely is a very old and broken graphics driver.
|
![]() Registered Member ![]()
|
.
Last edited by vojtacepi on Mon Jun 29, 2020 4:46 pm, edited 1 time in total.
|
![]() Registered Member ![]()
|
Alright, I found the file
|
![]() KDE Developer ![]()
|
Okay, this points a broken .icc or .icm file, badly broken enough that lcms -- which is the library doing the color management for Krita -- crashes on it.
Please go to the c:\Windows\System32\Spool\Drivers\Color\ , put every file in there in a zip file and share it with boudewijnrempt@gmail.com; I can then figure out which profile file broke lcms and take steps, and I can tell you which file to remove from that folder to make krita start again until we've found a workaround. |
![]() Registered Member ![]()
|
I sent it to you- the email is named 'Yellow Submarine'
![]() |
![]() KDE Developer ![]()
|
|
![]() Registered Member ![]()
|
fails to start for me with flatpak and snap as well. with flatpak the loading screen gets to "loading main window.." and then disappears and in a snap i get:
![]() fresh install of kde neon stable. |
![]() KDE Developer ![]()
|
Well, your error is completely unrelated to the issue the original poster had. You have a multiscreen setup that weird in that Qt thinks screen coordinates can be negative. Either futz around with the display settings and rearrange your screens, or start using the nightly stable appimages which have a workaround for this problem.
|
![]() Registered Member ![]()
|
sorry for being in the wrong place. the krita-4.3.1-alpha-eccf4e1-x86_64.appimage loaded normally for me. |
![]() Registered Member ![]()
|
Hello! I do have the same issue. I've tried everything, and nothing helps
------------------- Error occurred on Sunday, August 16, 2020 at 16:19:18. krita.exe caused an Access Violation at location 00007FFA013884ED in module kritalcmsengine.dll Reading from location 0000000000000000. AddrPC Params 00007FFA013884ED 00000000005FEFC0 000000006FD0728C 0000000000000010 kritalcmsengine.dll!0x284ed LcmsColorProfileContainer::init+0x7ad 00007FFA01388834 00000000005FEFB0 00000000053735C0 0000000000000001 kritalcmsengine.dll!0x28834 LcmsColorProfileContainer::LcmsColorProfileContainer+0x64 00007FFA0138BBAB 00000000005FEF98 00007FFA5DF69DA0 0000000000000002 kritalcmsengine.dll!0x2bbab IccColorProfile::init+0x19b 00007FFA0138C266 00007FFA3CAF26A0 00007FFA3C7D2517 000000000F4E6E10 kritalcmsengine.dll!0x2c266 IccColorProfile::load+0xa6 00007FFA0138FE4D 000000000F4E6E10 00007FFA3CBC3740 00000000005FF420 kritalcmsengine.dll!0x2fe4d LcmsEnginePlugin::LcmsEnginePlugin+0x95d 00007FFA013A2ACD 0000000000000000 00007FFA3C7F08B1 00007FFA01D741E0 kritalcmsengine.dll!0x42acd KPluginFactory::createInstance<LcmsEnginePlugin, QObject>+0x3d 00007FFA49731CEA 000000000F4E6C90 00000000005FF3C0 0000000000000000 libKF5CoreAddons.dll!0x21cea KPluginFactory::create+0x12a 00007FFA573D2D3C 00007FFA573EA030 00007FFA5F77BA17 0000000000CD0000 libkritaplugin.dll!0x2d3c KoPluginLoader::load+0x16bc 00007FFA0EBE378F 00000000005FF640 00007FFA329540F0 00000000052BCDC0 libkritapigment.dll!0x2378f KoColorSpaceRegistry::init+0x89f 00007FFA0EBE3F47 00000000053F0D70 0000000004A45ED0 0000000004A45F58 libkritapigment.dll!0x23f47 KoColorSpaceRegistry::instance+0x27 00007FFA0F137806 00000000005FF800 00000000005FF840 0000000400000003 libkritaui.dll!0x2d7806 KisApplication::loadPlugins+0x126 00007FFA0F13A1EB 00000000005FFBD0 00000000005FFB40 0000000000000008 libkritaui.dll!0x2da1eb KisApplication::start+0x34b 0000000140006AE1 0000000000000001 000000000253E560 0000000140F5F970 krita.exe!0x6ae1 main+0x1d41 00000001400013C7 0000000000000000 0000000000000000 0000000000000000 krita.exe!0x13c7 __tmainCRTStartup+0x247 00000001400014CB 0000000000000000 0000000000000000 0000000000000000 krita.exe!0x14cb WinMainCRTStartup+0x1b 00007FFA5ED57BD4 0000000000000000 0000000000000000 0000000000000000 KERNEL32.DLL!0x17bd4 BaseThreadInitThunk+0x14 00007FFA5F7ACED1 0000000000000000 0000000000000000 0000000000000000 ntdll.dll!0x6ced1 RtlUserThreadStart+0x21 0000000140000000-0000000140F6F000 krita.exe 00007FFA5F740000-00007FFA5F930000 ntdll.dll 6.2.18362.657 00007FFA5ED40000-00007FFA5EDF2000 KERNEL32.DLL 6.2.18362.329 00007FFA5CAF0000-00007FFA5CD93000 KERNELBASE.dll 6.2.18362.693 00007FFA5DF50000-00007FFA5DFEE000 msvcrt.dll 7.0.18362.1 00007FFA49C80000-00007FFA49CCB000 libkritaglobal.dll 00007FFA498B0000-00007FFA499F0000 libkritawidgetutils.dll 00007FFA0EE60000-00007FFA10326000 libkritaui.dll 0000000061440000-000000006145A000 libgcc_s_seh-1.dll 000000006FC40000-000000006FDA5000 libstdc++-6.dll 00007FFA5D7F0000-00007FFA5D984000 USER32.dll 6.2.18362.657 00007FFA3CD80000-00007FFA3D2DA000 libkritaimage.dll 00007FFA5C940000-00007FFA5C961000 win32u.dll 6.2.18362.693 00007FFA49A90000-00007FFA49AF3000 libKF5ConfigCore.dll 00007FFA5E430000-00007FFA5E456000 GDI32.dll 6.2.18362.1 00007FFA49850000-00007FFA498A7000 libKF5I18n.dll 00007FFA5C7A0000-00007FFA5C934000 gdi32full.dll 6.2.18362.535 00007FFA5D600000-00007FFA5D69E000 msvcp_win.dll 6.2.18362.387 00007FFA5C970000-00007FFA5CA6A000 ucrtbase.dll 6.2.18362.387 00007FFA58CB0000-00007FFA58CBE000 libkritaversion.dll 00007FFA38E00000-00007FFA3936D000 Qt5Widgets.dll 5.12.8.0 00007FFA1F540000-00007FFA1FB5D000 Qt5Gui.dll 5.12.8.0 00007FFA3C750000-00007FFA3CD7D000 Qt5Core.dll 5.12.8.0 00007FFA5F5A0000-00007FFA5F6F7000 ole32.dll 6.2.18362.693 00007FFA5E070000-00007FFA5E113000 ADVAPI32.dll 6.2.18362.329 00007FFA5E590000-00007FFA5E8C6000 combase.dll 6.2.18362.693 00007FFA5E460000-00007FFA5E4F7000 sechost.dll 6.2.18362.693 00007FFA49C40000-00007FFA49C7B000 Qt5Xml.dll 5.12.8.0 00007FFA5DAE0000-00007FFA5DC00000 RPCRT4.dll 6.2.18362.628 00007FFA497B0000-00007FFA49843000 libkritaodf.dll 00007FFA5CA70000-00007FFA5CAF0000 bcryptPrimitives.dll 6.2.18362.295 00007FFA573D0000-00007FFA573F3000 libkritaplugin.dll 00007FFA5EE00000-00007FFA5F4E6000 SHELL32.dll 6.2.18362.693 00007FFA5C6F0000-00007FFA5C73A000 cfgmgr32.dll 6.2.18362.387 00007FFA4AF00000-00007FFA4AF29000 libKF5ConfigGui.dll 00007FFA496E0000-00007FFA4970A000 libKF5GuiAddons.dll 00007FFA49710000-00007FFA497A6000 libKF5CoreAddons.dll 00007FFA5F4F0000-00007FFA5F599000 shcore.dll 6.2.18362.1 00007FFA5CDD0000-00007FFA5D550000 windows.storage.dll 6.2.18362.693 00007FFA496A0000-00007FFA496DD000 libKF5ItemViews.dll 00007FFA5C6A0000-00007FFA5C6C9000 Wldp.dll 6.2.18362.295 00007FFA49670000-00007FFA4969D000 libKF5WindowSystem.dll 00007FFA3C620000-00007FFA3C749000 libKF5WidgetsAddons.dll 00007FFA5D6A0000-00007FFA5D7E9000 CRYPT32.dll 6.2.18362.592 00007FFA5DD00000-00007FFA5DD6F000 WS2_32.dll 6.2.18362.387 00007FFA5C680000-00007FFA5C692000 MSASN1.dll 6.2.18362.1 00007FFA49590000-00007FFA495E8000 Qt5PrintSupport.dll 5.12.8.0 00007FFA5C740000-00007FFA5C79C000 WINTRUST.dll 6.2.18362.387 0000000064940000-0000000064955000 libwinpthread-1.dll 1.0.0.0 00007FFA5DC20000-00007FFA5DCF0000 comdlg32.dll 6.2.18362.693 00007FFA579E0000-00007FFA579EE000 libkritacolor.dll 00007FFA5C650000-00007FFA5C673000 profapi.dll 6.2.18362.693 00007FFA5DDD0000-00007FFA5DE22000 SHLWAPI.dll 6.2.18362.1 00007FFA49A70000-00007FFA49A8F000 libkritacommand.dll 00007FFA5C600000-00007FFA5C64A000 powrprof.dll 6.2.18362.1 00007FFA5C5D0000-00007FFA5C5E0000 UMPDC.dll 00007FFA32780000-00007FFA32996000 libkritaflake.dll 00007FFA5C5E0000-00007FFA5C5F1000 kernel.appcore.dll 6.2.18362.1 00007FFA49640000-00007FFA49661000 libkritaimpex.dll 00007FFA5C6D0000-00007FFA5C6E7000 cryptsp.dll 6.2.18362.1 00007FFA47FA0000-00007FFA4800C000 libkritalibbrush.dll 00007FFA48050000-00007FFA48088000 libkritametadata.dll 00007FFA49620000-00007FFA4963F000 libkritastore.dll 00007FFA0EBC0000-00007FFA0EE60000 libkritapigment.dll 00007FFA3DD90000-00007FFA3DDEF000 libkritapsd.dll 00007FFA39450000-00007FFA39573000 libkritawidgets.dll 00007FFA32660000-00007FFA32771000 libfftw3.dll 00007FFA47EB0000-00007FFA47EFE000 libHalf-2_4.dll 00007FFA48030000-00007FFA4804E000 libintl.DLL 0.18.0.0 00007FFA0E960000-00007FFA0EBB8000 libexiv2.dll 00007FFA5DC00000-00007FFA5DC08000 PSAPI.DLL 6.2.18362.1 00007FFA46FB0000-00007FFA46FEC000 libKF5Completion.dll 00007FFA3F8B0000-00007FFA3F8EE000 libpng16.dll 00007FFA3BFB0000-00007FFA3C0A3000 Qt5Multimedia.dll 5.12.8.0 00007FFA1F3B0000-00007FFA1F53D000 Qt5Network.dll 5.12.8.0 00007FFA5ABD0000-00007FFA5ABFD000 dwmapi.dll 6.2.18362.267 00007FFA5A4F0000-00007FFA5A589000 UxTheme.dll 6.2.18362.449 00007FFA37C80000-00007FFA37C9B000 MPR.dll 6.2.18362.1 00007FFA3C550000-00007FFA3C567000 NETAPI32.dll 6.2.18362.1 00007FFA5C4C0000-00007FFA5C4E5000 USERENV.dll 6.2.18362.387 00007FFA49290000-00007FFA49339000 COMCTL32.dll 5.82.18362.693 00007FFA4ABD0000-00007FFA4AC59000 WINSPOOL.DRV 6.2.18362.693 00007FFA5CDA0000-00007FFA5CDC6000 bcrypt.dll 6.2.18362.267 00007FFA39780000-00007FFA397D3000 Qt5Svg.dll 5.12.8.0 00007FFA596C0000-00007FFA596E4000 WINMM.dll 6.2.18362.1 00007FFA54BA0000-00007FFA54BAA000 VERSION.dll 6.2.18362.1 00007FFA577D0000-00007FFA577E0000 Qt5Concurrent.dll 5.12.8.0 00007FFA47F70000-00007FFA47FA0000 libquazip5.dll 00007FFA47DA0000-00007FFA47DB2000 iconv.dll 00007FFA3DC60000-00007FFA3DC96000 libexpat.dll 00007FFA3F930000-00007FFA3F950000 libzlib.dll 1.2.11.0 00007FFA5BBC0000-00007FFA5BC8A000 DNSAPI.dll 6.2.18362.267 00007FFA5BB80000-00007FFA5BBBA000 IPHLPAPI.DLL 6.2.18362.1 00007FFA0E6B0000-00007FFA0E955000 libcrypto-1_1-x64.dll 1.1.1.2 00007FFA5DCF0000-00007FFA5DCF8000 NSI.dll 6.2.18362.449 00007FFA389E0000-00007FFA38A66000 libssl-1_1-x64.dll 1.1.1.2 00007FFA5A020000-00007FFA5A10F000 PROPSYS.dll 7.0.18362.267 00007FFA5DA10000-00007FFA5DAD4000 OLEAUT32.dll 6.2.18362.693 00007FFA59690000-00007FFA596BD000 WINMMBASE.dll 6.2.18362.1 00007FFA5BC90000-00007FFA5BC9C000 NETUTILS.DLL 6.2.18362.1 00007FFA5C040000-00007FFA5C04C000 CRYPTBASE.DLL 6.2.18362.1 00007FFA5BCA0000-00007FFA5BCE2000 LOGONCLI.DLL 6.2.18362.628 00007FFA37FA0000-00007FFA37FC6000 SRVCLI.DLL 6.2.18362.1 00007FFA556F0000-00007FFA55708000 SAMCLI.DLL 6.2.18362.1 00007FFA5E500000-00007FFA5E52E000 IMM32.DLL 6.2.18362.387 000000006A880000-000000006AA36000 qwindows.dll 5.12.8.0 00007FFA57EC0000-00007FFA57ED3000 WTSAPI32.dll 6.2.18362.1 00007FFA4C920000-00007FFA4CAE7000 d3d9.dll 6.2.18362.387 00007FFA5B270000-00007FFA5B290000 dxcore.dll 6.2.18362.1 00007FFA5E2F0000-00007FFA5E426000 MSCTF.dll 6.2.18362.693 00007FFA30890000-00007FFA309E6000 opengl32.dll 6.2.18362.387 00007FFA30860000-00007FFA3088C000 GLU32.dll 6.2.18362.387 00007FFA01F10000-00007FFA02E41000 ig9icd64.dll 27.20.100.8280 00007FFA5B300000-00007FFA5B3EB000 dxgi.dll 6.2.18362.693 00007FFA3DAA0000-00007FFA3DC45000 igdgmm64.dll 27.20.100.8280 00007FFA02E50000-00007FFA05906000 igc64.dll 27.20.100.8280 00007FFA5DEA0000-00007FFA5DF42000 clbcatq.dll 2001.12.10941.16384 00007FFA49C30000-00007FFA49C40000 libEGL.DLL 5.12.8.0 00007FFA0D1D0000-00007FFA0D5A9000 libGLESv2.dll 5.12.8.0 00007FFA594B0000-00007FFA5968B000 dcomp.dll 6.2.18362.387 00007FFA3D980000-00007FFA3D9BE000 wintab32.dll 1.0.0.1 00007FFA58DF0000-00007FFA5904B000 d3d11.dll 6.2.18362.387 00007FFA05910000-00007FFA06F68000 igd10iumd64.dll 27.20.100.8280 00007FFA5C110000-00007FFA5C136000 ncrypt.dll 6.2.18362.1 00007FFA5C0D0000-00007FFA5C10B000 NTASN1.dll 6.2.18362.1 000000006CC40000-000000006CC74000 qwindowsvistastyle.dll 5.12.8.0 00007FFA3DE40000-00007FFA3DE5A000 kimg_hdr.dll 00007FFA3DA80000-00007FFA3DA93000 kimg_pcx.dll 00007FFA3C600000-00007FFA3C613000 kimg_pic.dll 00007FFA3C580000-00007FFA3C591000 kimg_psd.dll 00007FFA39760000-00007FFA39772000 kimg_ras.dll 00007FFA39740000-00007FFA39754000 kimg_rgb.dll 00007FFA39430000-00007FFA39441000 kimg_tga.dll 00007FFA39410000-00007FFA3942E000 kimg_xcf.dll 0000000061F00000-0000000061F13000 qgif.dll 5.12.8.0 000000006C600000-000000006C615000 qicns.dll 5.12.8.0 000000006E840000-000000006E853000 qico.dll 5.12.8.0 00000000626C0000-0000000062729000 qjpeg.dll 5.12.8.0 0000000061B00000-0000000061B11000 qsvg.dll 5.12.8.0 000000006CF00000-000000006CF14000 qtiff.dll 5.12.8.0 00007FFA380F0000-00007FFA38160000 libtiff.dll 0000000063CC0000-0000000063CEC000 liblzma.dll 5.2.4.0 00007FFA354D0000-00007FFA35557000 libjpeg-62.dll 0000000066AC0000-0000000066AD1000 qwbmp.dll 5.12.8.0 00000000675C0000-0000000067652000 qwebp.dll 5.12.8.0 00007FFA2FE40000-00007FFA2FE7A000 dataexchange.dll 6.2.18362.1 00007FFA5A6B0000-00007FFA5A90A000 twinapi.appcore.dll 6.2.18362.693 00007FFA5AAE0000-00007FFA5AB09000 RMCLIENT.dll 6.2.18362.267 00007FFA38DE0000-00007FFA38DF1000 exchndl.dll 0.8.2.0 00007FFA34740000-00007FFA347A2000 mgwhelp.dll 0.8.2.0 00007FFA0D930000-00007FFA0DABF000 dbghelp.dll 6.3.9600.17298 00007FFA5B9E0000-00007FFA5BA13000 rsaenh.dll 6.2.18362.1 00007FFA4CE00000-00007FFA4D0FE000 dwrite.dll 6.2.18362.476 00007FFA52BE0000-00007FFA52C7E000 TextInputFramework.dll 6.2.18362.693 00007FFA59A60000-00007FFA59B34000 CoreMessaging.dll 6.2.18362.1 00007FFA56680000-00007FFA569AA000 CoreUIComponents.dll 6.2.18362.207 00007FFA5B770000-00007FFA5B7A1000 ntmarta.dll 6.2.18362.1 00007FFA58190000-00007FFA582E3000 wintypes.dll 6.2.18362.693 00007FFA4FB10000-00007FFA4FDB6000 iertutil.dll 11.0.18362.693 00007FFA38DC0000-00007FFA38DD5000 krita_shape_image.dll 00007FFA20BE0000-00007FFA20CBD000 krita_shape_text.dll 00007FFA0D040000-00007FFA0D1C7000 libkritatext.dll 00007FFA249D0000-00007FFA24A44000 libkritatextlayout.dll 00007FFA37FF0000-00007FFA3802F000 krita_shape_artistictext.dll 00007FFA21F50000-00007FFA21FB2000 krita_shape_paths.dll 00007FFA01360000-00007FFA01F03000 kritalcmsengine.dll 00007FFA352A0000-00007FFA352F5000 liblcms2.dll Windows 6.2.9200 DrMingw 0.8.2 [*] |
![]() KDE Developer ![]()
|
Okay, that looks like you've got a broken ICC color management profile in your Windows system color management directory. They mostly seem to have come with HP printers. The current stable nightly builds should not crash on that anymore, so please give that a try: https://binary-factory.kde.org/job/Krit ... ows_Build/
|
Registered users: Bing [Bot], blue_bullet, Google [Bot], rockscient, Yahoo [Bot]