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Randomly crashes (4.4.8)

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Cat
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Randomly crashes (4.4.8)

Wed Dec 08, 2021 12:14 am
Used to work a while back, but now it crashes randomly. I've been paying attention to the task manager and nothing seems to spike, so Idk if it's lack of ram or cpu. I tried finding a crash log, but I couldn't find one. After painting for a while, the window freezes (says that it isn't responding) and then the program shuts down without leaving a message
ahabgreybeard
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Re: Randomly crashes (4.4.8)

Wed Dec 08, 2021 9:09 pm
You mention "task manager" so I assume that you're using Windows 10.
If you're using Windows 7, that hasn't been supported for nearly two years.

The crash log should be C:\Users\{your user name}\AppData\Local\kritacrash.log
If it's there, you can make it available using a link to a file sharing service or website.

If you have 4GB of RAM on your PC that that should be enough to run krita and make at least a small image, provided that you're not running any other applications that may be using lots of RAM.
What did your task manager say about total RAM use and RAM use by krita?

Were you doing anything in particular when it crashed?
Cat
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Re: Randomly crashes (4.4.8)

Thu Dec 09, 2021 1:24 pm
ahabgreybeard wrote:You mention "task manager" so I assume that you're using Windows 10.
If you're using Windows 7, that hasn't been supported for nearly two years.

The crash log should be C:\Users\{your user name}\AppData\Local\kritacrash.log
If it's there, you can make it available using a link to a file sharing service or website.

If you have 4GB of RAM on your PC that that should be enough to run krita and make at least a small image, provided that you're not running any other applications that may be using lots of RAM.
What did your task manager say about total RAM use and RAM use by krita?

Were you doing anything in particular when it crashed?

The log seems to be logging an old crash from 2019, because these crashes that are happening right now don't generate an error or log at all. The memory usage hovers around 19%/340~GB for a 2400x3500 file. I've tried different combinations canvas acceleration settings and increasing memory limit but neither has any effect. After testing a bit it seems like it mostly crashes after I smooth zoom (smooth mode) / smooth rotate (rotate mode).
slows down a ton, freezes and exits without an error or saving a backup. Incremental zooming and rotating works.
ahabgreybeard
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Re: Randomly crashes (4.4.8)

Fri Dec 10, 2021 11:43 am
If kritacrash.log only has a crash report from 2019, I think you should delete it. It will be recreated if krita makes a crash reoprt in the future.

If Canvas Graphics Acceleration is turned off then zooming and rotating will be slow and you may get lockup, especially on rotation.

I think you've mistyped the "340~GB" value. How much RAM does your computer have?
19% of total RAM usage is a small amount so it shouldn't be a RAM problem and 2400 x 3500 is not a large canvas size.

You could go into Settings -> Configure Krita -> Display and try changing the Preferred Renderer from OpenGL to Angle (or vice versa) and then restart to see if that helps.

If all that does not help then I suggest that you go to https://krita-artists.org/ sign up, log in and create a new topic with a General Question category and explain the problem there. Do give lots of information about your system and other details as you have done here.
Cat
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Re: Randomly crashes (4.4.8)

Sat Dec 11, 2021 9:43 pm
ahabgreybeard wrote:If kritacrash.log only has a crash report from 2019, I think you should delete it. It will be recreated if krita makes a crash reoprt in the future.

If Canvas Graphics Acceleration is turned off then zooming and rotating will be slow and you may get lockup, especially on rotation.

I think you've mistyped the "340~GB" value. How much RAM does your computer have?
19% of total RAM usage is a small amount so it shouldn't be a RAM problem and 2400 x 3500 is not a large canvas size.

You could go into Settings -> Configure Krita -> Display and try changing the Preferred Renderer from OpenGL to Angle (or vice versa) and then restart to see if that helps.

If all that does not help then I suggest that you go to https://krita-artists.org/ sign up, log in and create a new topic with a General Question category and explain the problem there. Do give lots of information about your system and other details as you have done here.


Yeah, it was 340MB, my bad. 8GB ram (7,88GB usable) Deleted the crashlog, but won't produce a new one when it crashes now. Switched up render settings but doesn't make a difference.


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