Hi,

I have set up three e-mail accounts with Kontact / KMail on openSUSE 13.2, KDE 4.14.4

On two accounts (all IMAP, one is freenet.de, one is a self-hosted Kolab server, one is my works E-Mail) everything is working as expected. On the work-account however, I'm not seeing any mails in the inbox. I'm getting all sub-folders and e-mails in those subfolders (including archives with more than 5K mails in each).

Thunderbird is displaying all mails in all accounts. I just found out that the context menu on the working two INBOX-es seem to be very much like a sub.folder (e.g. have an entry for folder properties) while the non-working-INBOX does not. Does this mean the IMAP server config must be changed?

If you need more info, I'd be happy to provide it

This is (probably) the imap log of the account in question:

Code: Select all

C: A000004 CAPABILITY
S: * CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION
S: A000004 OK CAPABILITY completed
C: A000005 NAMESPACE
S: * NAMESPACE ( ("INBOX." ".") ) ( ) ( ("#shared." ".") ("shared." ".") )
S: A000005 OK NAMESPACE completed.
C: A000006 LIST "" "INBOX"
C: A000007 LIST "" "INBOX.*"
C: A000008 LIST "" "#shared"
C: A000009 LIST "" "#shared.*"
C: A000010 LIST "" "shared"
C: A000011 LIST "" "shared.*"
S: * LIST ( \Marked \HasChildren ) . INBOX
S: A000006 OK LIST completed
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2015
S: * LIST ( \HasNoChildren ) . INBOX.Stellenangebote
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2014
S: * LIST ( \HasNoChildren ) . INBOX.Kurse
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2011
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2010
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2009
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2008
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2007
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2006
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2005
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2004
S: * LIST ( \HasNoChildren ) . INBOX.Bugs
S: * LIST ( \HasNoChildren ) . INBOX.Highlights
S: * LIST ( \HasNoChildren ) . INBOX.Citrix
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2013
S: * LIST ( \HasChildren ) . INBOX.Archives
S: * LIST ( \HasNoChildren ) . INBOX.Archives.2012
S: * LIST ( \HasNoChildren ) . INBOX.Junk
S: * LIST ( \HasNoChildren ) . INBOX.Drafts
S: * LIST ( \HasNoChildren ) . INBOX.Trash
S: * LIST ( \HasNoChildren ) . INBOX.Sent
S: A000007 OK LIST completed
S: A000008 OK LIST completed
S: A000009 OK LIST completed
S: A000010 OK LIST completed
S: A000011 OK LIST completed
C: A000012 LSUB "" "INBOX"
C: A000013 LSUB "" "INBOX.*"
C: A000014 LSUB "" "#shared"
C: A000015 LSUB "" "#shared.*"
C: A000016 LSUB "" "shared"
C: A000017 LSUB "" "shared.*"
S: * LSUB ( \Noselect \HasChildren ) . INBOX
S: A000012 OK LSUB completed
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2015
S: * LSUB ( \HasNoChildren ) . INBOX.Stellenangebote
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2014
S: * LSUB ( \HasNoChildren ) . INBOX.Kurse
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2011
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2010
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2009
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2008
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2007
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2006
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2005
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2004
S: * LSUB ( \HasNoChildren ) . INBOX.Bugs
S: * LSUB ( \HasNoChildren ) . INBOX.Highlights
S: * LSUB ( \HasNoChildren ) . INBOX.Citrix
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2013
S: * LSUB ( \HasNoChildren ) . INBOX.Archives.2012
S: * LSUB ( \HasChildren ) . INBOX.Archives
S: * LSUB ( \HasNoChildren ) . INBOX.Junk
S: * LSUB ( \HasNoChildren ) . INBOX.Drafts
S: * LSUB ( \HasNoChildren ) . INBOX.Sent
S: * LSUB ( \HasNoChildren ) . INBOX.Trash
S: A000013 OK LSUB completed
S: A000014 OK LSUB completed
S: A000015 OK LSUB completed
S: A000016 OK LSUB completed
S: A000017 OK LSUB completed
C: A000018 SELECT "INBOX"
S: * FLAGS ( Junk NonJunk $Forwarded redirected \Draft \Answered \Flagged \Deleted \Seen \Recent )
S: * OK Limited [ PERMANENTFLAGS ( Junk NonJunk $Forwarded redirected \* \Draft \Answered \Flagged \Deleted \Seen )  ]
S: * 820 EXISTS
S: * 0 RECENT
S: * OK Ok [ UIDVALIDITY 1163150422  ]
S: * OK ACL [ MYRIGHTS acdilrsw  ]
S: A000018 OK Ok [ READ-WRITE  ]
C: A000019 IDLE
S: + entering idle mode


Can you check .xsession-errors when you sync to see if there's some issue when retrieving the INBOX?

Thanks for taking some time to look into this

I've done

Code: Select all

akonadictl restart

but my .xsession-errors file (in my home directory) is completely empty.
In the output to the console after the restart, I saw this:

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akonadi_imap_resource_2(4769) RetrieveCollectionsTask::onMailBoxesReceived: Dummy collection created:  ".INBOX"
akonadi_imap_resource_2(4769) RetrieveCollectionsTask::onMailBoxesReceived: Received the real collection for a dummy one :  ".INBOX"
akonadi_baloo_indexer(4763) EmailIndexer::process: Indexing Robert Downey Jr. writes HTC ad; Katy Perry's dancing left shark onesie; If Wes Anderson directed 'X-Men'; Clever five seconds ads

The indexed message is a SPAM message from the account in question, but I had moved it to the trash bin with Thunderbird earlier (so its not a message from the INBOX). I didn't see any actual message in the console-output from the EmailIndexer that were "real" messages in the INBOX.

I believe that this is the corresponding output about the capabilities of the server after the restart:

Code: Select all

akonadi_imap_resource_3(5316)/kdepimlibs (kimap) KIMAP::LoginJob::handleResponse: Capabilities updated:  ("IMAP4rev1", "UIDPLUS", "CHILDREN", "NAMESPACE", "THREAD=ORDEREDSUBJECT", "THREAD=REFERENCES", "SORT", "QUOTA", "IDLE", "ACL", "ACL2=UNION")
akonadi_imap_resource_3(5316)/kdepimlibs (kimap) KIMAP::LoginJob::handleResponse: "Fähigkeiten" "A000002"

Hmm...

Looks like you'll have to debug IMAP: https://techbase.kde.org/Projects/PIM/A ... Debug_IMAP

if you are on Kubuntu the log is not xsession errors but will be found in
~/.cache/upstart/startkde.log

I've uploaded the imap-log of the account in question:

https://www.kasperl-post.de/cloud/public.php?service=files&t=f77e9759547b537eab0ccc12835839ae

I've asked the admin about the software / version used on the server and will post the information ASAP

@sinclair: No, I'm on openSUSE, I've updated my signature

OK, the server is "courier imapd 4.3.0" - quite old as my admin told me

I knew there were some issues with Courier, but IIRC they were already fixed. Nevertheless, do you also mind filing a bug report adding that log? I'll try to poke knowledgeable developers about it.

Took me some time to report it, but here it is:
https://bugs.kde.org/show_bug.cgi?id=345558

Thanks, I'll try to poke the relevant people.