[SOLVED] - Imap account - Can't see mail
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Registered Member 
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Hi All,
I'm trying to setup Kmail, I have a IMAP email account. I can enter all settings, everything seems OK. On the Kmail settings advanced tab, I can click "serverside subscriptions" this lets me see all my folders. I assume because of this all my settings must be right. When i go back to Kontact all I can see are "Local Folders" none of my Imap mail folders or mail are visable. On the accounts tab in the Kmail settings i can briefly see the account saying updating folders etc, then ready. The "ready" soon disappears though. Local folders always says Ready. Here are the settings my email account requires http://settings.email/ntlworld.com-email-settings.html I can make my account work in Thunderbird. I've tried Kontact on Kubuntu 17.04, Neon & Chakra all with the same results, What am I missing. Thanks
Last edited by Batty on Wed Aug 30, 2017 4:39 pm, edited 1 time in total.
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Administrator
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Does email checking work or does nothing happen if you hit check mail?
"Violence is the last refuge of the incompetent."
 Plasma FAQ maintainer - Plasma programming with Python |
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Registered Member
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No, it doesn't appear to check my email.
Happy to try anything to give you more useful information Thanks |
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Registered Member
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If I start Akonadi from the Konsole & restart my imap account in Kmail I see the following
org.kde.pim.imapresource: CollectionFetch for idling failed. error= 103 , errorString= "Hierarchical RID does not specify an existing collection" any ideas |
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Administrator
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I wonder if it's related to a recently (few days ago) fixed bug that involved IMAP IDLE support. Unfortunately it didn't make the cut for 17.04.0, and will be in Applications 17.04.1.
What distribution are you using?
"Violence is the last refuge of the incompetent."
Plasma FAQ maintainer - Plasma programming with Python |
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Registered Member
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HI
I usually use Kubuntu, currently have 17.04 installed. I have done a clean install of KDE Neon Dev-Stable, still getting the same problem. If i run Kontact from the terminal, the only thing I can see with an IMAP error is: org.kde.pim.imapresource: CollectionFetch for idling failed. error= 103 , errorString= "Hierarchical RID does not specify an existing collection" I am happy to try anything else, even clean install of a different distro, just to see if it's a common problem. Thanks for any help Dave |
KDE Developer
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Hi,
looks like there's a problem when synchronizing your folders into Akonadi (which then breaks the IDLE leading to the error you posted). Can you start Akonadi from Konsole (akonadictl stop; akonadictl start) - should give you some debug output, then open AkonadiConsole, right-click the IMAP resource in the "Agents" tab and select "Synchronize Collection Tree"? It will try to sync the folders again, and you should see some errors in Konsole indicating what's wrong. Then we can try to figure out how to fix it 
Daniel Vrátil | www.dvratil.cz | dvratil@kde.org
IRC: dvratil on Freenode (#kde, #kontact, #akonadi, #fedora-kde) |
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Registered Member
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HI,
I started Akonadi from Konsole: akonadi.collectionattributetable OK akonadi.collectionmimetyperelation OK akonadi.collectionpimitemrelation OK akonadi.collectiontable OK akonadi.flagtable OK akonadi.mimetypetable OK akonadi.parttable OK akonadi.parttypetable OK akonadi.pimitemflagrelation OK akonadi.pimitemtable OK akonadi.pimitemtagrelation OK akonadi.relationtable OK akonadi.relationtypetable OK akonadi.resourcetable OK akonadi.schemaversiontable OK akonadi.tagattributetable OK akonadi.tagremoteidresourcerelationtable OK akonadi.tagtable OK akonadi.tagtypetable OK Connecting to deprecated signal QDBusConnectionInterface::serviceOwnerChanged(QString,QString,QString) org.kde.akonadi.ETM: GEN true false false org.kde.akonadi.ETM: collection: QVector() org.kde.akonadi.ETM: Pass a valid window to KWallet::Wallet::openWallet(). org.kde.akonadi.ETM: Subtree: 4 QSet(10, 11, 8, 9, 6, 7, 4) org.kde.akonadi.ETM: Fetch job took 40 msec org.kde.akonadi.ETM: was collection fetch job: collections: 7 org.kde.akonadi.ETM: first fetched collection: "Local Folders" org.kde.akonadi.ETM: collection: QVector() org.kde.akonadi.ETM: Fetch job took 42 msec org.kde.akonadi.ETM: was collection fetch job: collections: 6 org.kde.akonadi.ETM: first fetched collection: "Search" org.kde.akonadi.ETM: Fetch job took 1 msec org.kde.akonadi.ETM: was collection fetch job: collections: 0 org.kde.akonadi.ETM: GEN true false false org.kde.akonadi.ETM: collection: QVector() org.kde.akonadi.ETM: org.kde.akonadi.ETM: Subtree: 4 QSet(4, 7, 6, 9, 8, 11, 10) org.kde.akonadi.ETM: Fetch job took 31 msec org.kde.akonadi.ETM: was collection fetch job: collections: 7 org.kde.akonadi.ETM: first fetched collection: "Local Folders" org.kde.akonadi.ETM: collection: QVector() org.kde.akonadi.ETM: Fetch job took 34 msec org.kde.akonadi.ETM: was collection fetch job: collections: 6 org.kde.akonadi.ETM: first fetched collection: "Search" org.kde.akonadi.ETM: Fetch job took 0 msec org.kde.akonadi.ETM: was collection fetch job: collections: 0 org.kde.pim.akonadicore: Received response with a different tag! org.kde.pim.imapresource: CollectionFetch for idling failed. error= 103 , errorString= "Hierarchical RID does not specify an existing collection" org.kde.pim.akonadicore: Received response with a different tag! org.kde.pim.imapresource: CollectionFetch for idling failed. error= 103 , errorString= "Hierarchical RID does not specify an existing collection" Opening Akonadiconsole and right clicking generated the last line. Thanks Dave |
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KDE Developer
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Hmm, can you please try again, this time run
export QT_LOGGING_RULES="org.kde.pim.* = true" akonadictl restart This should hopefully give us much more debug output  Thanks
Daniel Vrátil | www.dvratil.cz | dvratil@kde.org
IRC: dvratil on Freenode (#kde, #kontact, #akonadi, #fedora-kde) |
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Registered Member
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Hi,
It did give a lot more output!
Thanks Dave |
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Registered Member
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Hi All,
Have tried again with latest KDEPIM update with Kubuntu 17.04, still no luck. I can only assume it's a quirk with my email service. Happy to try anything else to get more useful information. I will even try a clean install of any distro you think may work, just to test. Thanks Dave |
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Administrator
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You may want to try with a different user account, just in case.
"Violence is the last refuge of the incompetent."
Plasma FAQ maintainer - Plasma programming with Python |
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Registered Member
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I think it must just be a problem with my email account.
i have tried clean installs of the latest versions of Neon, Kubuntu, Fedora and Opensuse with no success. Thunderbird always works. Thanks for your suggestions Dave |
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Registered Member
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Hi All,
I am still having this problem when trying to access my email. Most recent try is with clean install of Neon with Applications 17.08 I would obviously like to use Kmail as my primary email application. Could someone give me guidance as how to file a good bug report. Do I register the bug against Kontact, Kmail or some other component. What information will be helpful, what commands should i try running and what logs should I try and collect. Thanks in advance for any help Dave |
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Registered Member
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FYI - FIXED IT!!
My email provider, Virginmedia, used to use Gmail to run it's email services. When they went back to running it themselves, a [GMAIL] folder was created and all mail folders were placed in to it. New INBOX etc were created. When on the Kmail settings, advanced tab, I could click on "serverside subscriptions" and see all my folders, including [GMAIL] So i assumed Kmail must be the problem. Today I logged into my account via ISP website, I backed up all mail, deleted all folders, including the [GMAIL] one. I then put all mail back. Now Kmail works perfectly, I can see all my mail and subfolders. I can only assume Kmail didn't like the [GMAIL] folder, maybe it didn't like the brackets around the folder [] Any way Kmail is working perfectly. Any version on any distro!! Dave |
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