H iall,

I downloaded Kdenlive-18.04.1d-w64 from https://files.kde.org/kdenlive/release/ ... 1d-w64.zip and everytime I go to run kdenlive.exe from c:\kdenlive-windows, I get the message "kdenlive has stopped working.

I have disabled my virus software.
I am just working off a laptop.

Informational log from event viewer -
Fault bucket 1508003859804802766, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: kdenlive.exe
P2: 0.0.0.0
P3: 5af1fdff
P4: ig9icd64.dll
P5: 23.20.16.4905
P6: 5a443e2c
P7: c0000005
P8: 0000000000022f07
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB93.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC097.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC0A4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC122.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_kdenlive.exe_fa99e1a3b150de8fd7404f104bb597d6452bc396_ad264c9c_08d6c671

Analysis symbol:
Rechecking for solution: 0
Report ID: 2d0a2a2e-d3fb-4773-935d-ff5c34016090
Report Status: 268435456
Hashed bucket: f75b39a1a89a55fdb4ed81854f954ece


Error log from event viewer -
Faulting application name: kdenlive.exe, version: 0.0.0.0, time stamp: 0x5af1fdff
Faulting module name: ig9icd64.dll, version: 23.20.16.4905, time stamp: 0x5a443e2c
Exception code: 0xc0000005
Fault offset: 0x0000000000022f07
Faulting process ID: 0x42e8
Faulting application start time: 0x01d4070798ae1066
Faulting application path: C:\kdenlive-windows\kdenlive.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_a00e34a139761b2b\ig9icd64.dll
Report ID: 2d0a2a2e-d3fb-4773-935d-ff5c34016090
Faulting package full name:
Faulting package-relative application ID:

Any help is much appreciated on this.

Heard much good stuff about kdenlive so I'm itching to get using it.

Thanks

Jat

General: After you finish/close Kdenlive in Windows you have to kill each time some processes.

Here is the instruction for the batch file (I can’t upload the file): viewtopic.php?f=265&t=142662#p383445
Start the editor and copy the code into it. Save the file with extension “bat”.
After you finish Kdenlive just double click the batch file and all running process gets stopped.

Your crash were caused by: ig9icd64.dll, version: 23.20.16.4905 -> seems something to do with the Intel graphics driver.
Please disable in Kdenlive the GPU acceleration and try again (CTRL SHIFT , -> playback)

Merlimau wrote:General: After you finish/close Kdenlive in Windows you have to kill each time some processes.

Here is the instruction for the batch file (I can’t upload the file): viewtopic.php?f=265&t=142662#p383445
Start the editor and copy the code into it. Save the file with extension “bat”.
After you finish Kdenlive just double click the batch file and all running process gets stopped.)

Ok I have done this bit, but this would only help if I could run the program in the first place!

Your crash were caused by: ig9icd64.dll, version: 23.20.16.4905 -> seems something to do with the Intel graphics driver.
Please disable in Kdenlive the GPU acceleration and try again (CTRL SHIFT , -> playback)[/quote]

Again, I can't run the program, to get to this point. Any other advice will be greatly appreciated.

Why is is so complicated to get this application running on Windows 10? And so little information on fixing the issue i have raised. Someone else must have had this exact same issue?

OK. Try to update the Intel graphics driver to the latest version: 24.20.100.6136. https://downloadcenter.intel.com/downlo ... duct=80939

Afterwards try to start Kdenlive.

EDIT:
Just found with google some similar issues with the driver ig9icd64.dl: https://github.com/godotengine/godot/issues/16310
Maybe you have even to roll back to version 21.20.16.4590.

Ok thanks @Merlimau, all sorted with starting up the program now. I updated the graphics driver to the latest one available according to the OS. I just went to device manager, display adaptor and then hit update driver. Took about 3 mins tops and after a reboot, kdenlive started without an issue.

jatbhogal wrote:Why is is so complicated to get this application running on Windows 10? And so little information on fixing the issue i have raised.

Because is not a Kdenlive fault... it's supposed that everyone that need video-editing as a featured graphics card (maybe for other video editing apps ..) and not only an Intel VGA.

BTW.. great job Merlimau!