Hi,

I am asking for your help concerning KdenLive 21.12. I am working in a highschool and a teacher asked me to install this soft on several computers. We use Win10 on our clients computers and we also use a domain with AD and GPOs.

To install the soft, I am using an domain admin account. Everything goes fine. But as soon as I launch the soft to use it, on the version screen, I got this error :
"Kdenlive.exe stop working. An issue have caused the end of the program. Please, close it."

I have already search on this forum and on the documentation, trying different patchs but without any success. The strangest thing happened when I attempted to launch the software with an local admin account. On that case, the soft is running smoothly. With my domain admin account, I have of course access to C: with R/W privileged.

Here is what I found using the events manager :

Nom du journal :Application
Source : Application Error
Date : 03/01/2022 14:31:48
ID de l’événement :1000
Catégorie de la tâche 100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : **************************************
Description :
Nom de l’application défaillante kdenlive.exe, version : 0.0.0.0, horodatage : 0x00000000
Nom du module défaillant : ntdll.dll, version : 10.0.19041.1288, horodatage : 0xa280d1d6
Code d’exception : 0xc00000fd
Décalage d’erreur : 0x000000000001b4bc
ID du processus défaillant : 0xeb4
Heure de début de l’application défaillante : 0x01d800a636e37f39
Chemin d’accès de l’application défaillante : C:\Users\*********\Desktop\Kdenlive\kdenlive-21.12.0_standalone\bin\kdenlive.exe
Chemin d’accès du module défaillant: C:\windows\SYSTEM32\ntdll.dll
ID de rapport : 9d851e01-30cb-4126-ae3f-12f1a085ceef
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-03T13:31:48.4879765Z" />
<EventRecordID>3467</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>*************</Computer>
<Security />
</System>
<EventData>
<Data>kdenlive.exe</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.1288</Data>
<Data>a280d1d6</Data>
<Data>c00000fd</Data>
<Data>000000000001b4bc</Data>
<Data>eb4</Data>
<Data>01d800a636e37f39</Data>
<Data>C:\Users\**********\Desktop\Kdenlive\kdenlive-21.12.0_standalone\bin\kdenlive.exe</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>9d851e01-30cb-4126-ae3f-12f1a085ceef</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Any help will be appreciate. Thank you for your attention.

Best Regards,

Make sure that all users have r/w rights to the following folders:

• %AppData%\kdenlive\
• %LocalAppData%\kdenlive\
• %LocalAppData%\kdenliverc : contains the general Kdenlive settings
• %LocalAppData%\kdenlive-layoutsrc : contains the layout settings
• %LocalAppData%\kxmlgui5\kdenlive\kdenliveui.rc : contains UI configuration, if your UI is broken, delete this file
• %AppData%\kdenlive\.backup : automatic created backups

Do also make sure no GPO is blocking the access to these folders. This may help but we do not know of a similar problem in the past.

Hi,

Thank you for your help.

It was indeed a issue about rights. With a domain user account %LocalAppData%\kdenliverc was different than the one set in a local user account. So we use a .bat to copy the functionnal kdenliverc to the previous folder. With that, the soft is working on our environnement.

Best Regards, Adrien

I updated the documentation. Please have a look and let me know if it's OK: https://docs.kdenlive.org/de/getting_st ... ation.html