same problem here, since recently. before a month or two ago all worked fine and all of a sudden i have a serious offset, and no pen pressure, even after reinstalling krita.
any ideas welcome.

tobiasl wrote:same problem here, since recently. before a month or two ago all worked fine and all of a sudden i have a serious offset, and no pen pressure, even after reinstalling krita.
any ideas welcome.

Since you didn't mention, did you try with other programs that have pressure to see if it is only Krita or other programs are affected too?

These issues are ALWAYS a driver/driver settings problem. Even if other applications work -- wintab drivers keep track of individual applications, and stuff goes wrong all the time. If Krita works fine, and you haven't updated Krita, but the driver got updated, or windows got updated... Reinstalling Krita won't make any difference, because it's not a Krita problem.

Storm wrote:

tobiasl wrote:same problem here, since recently. before a month or two ago all worked fine and all of a sudden i have a serious offset, and no pen pressure, even after reinstalling krita.
any ideas welcome.

Since you didn't mention, did you try with other programs that have pressure to see if it is only Krita or other programs are affected too?

with Gimp, the other program i use, i never had pen pressure in the first place (I hate how troublesome and unstable these pen monitors are. had a yiynova first, then bought a cintiq out of frustration, but it's the same ****).
trying to reinstall the wacom drivers now, but getting an error for a missing file (msvcp-whatever); trying to reinstall visual c++ libraries, but the link at MS is dead... aargh.)

tobiasl wrote:with Gimp, the other program i use, i never had pen pressure in the first place

So it's not a Krita issue but drivers, as Boud said above.

Try to google the name of that missing file and see if you can figure what it is and how to fix it.

Also, if you are not very dependent on Windows you may want to try Linux. On Linux, Wacom devices are automatically supported out of box, no driver installation required* and should just work without problem in both Krita and GIMP (and both of them are available for Linux).

*You may need to install a config tool for changing settings like what buttons do, but pen and pressure should work without that.

thanks for your help

re. krita issue or not: can we be sure it's NOT a krita issue if in gimp i have NO cursor offset (which i have in krita)?

i just tried with several different wacom drivers (as i see on the web that sometimes the older ones work where the newer ones don't), but it's not solving the issue. it's remarkable how random it all is (like all of a sudden, no offset, but then no pen pressure either. or offset, with pen pressure... it just changes one minute to the next)

i'm not gonna start with linux, but thanks

Hello tobiasl,

Well, about your problem, I'm surprised nobody said anything about it, but maybe you can be more precise?
Take my first post at the first page as example, where I gave as many informations as possible. A lot of things depends of what you're using:
- Which model of Cintiq do you have: 12wx? 13hd? pro 13? ...?
- Which OS are you using and which VERSION. Apparently, you're on Windows, but what windows? Windows 7? 8? 8.1? 10?
- Are you well using the latest stable version of Krita?

And if you are with a Cintiq 13 hd or with an ulterior model, you should have the "wacom desktop center" programm installed when you installed your driver. Did you try what boudewijn suggested me, to know: reset the settings of the tablet after the update?

To do this: you have to open this programm "Wacom desktop center", then, to go to the "parameters savings" (I translated that from my french version of the programm, it can be nammed differently) and to click on "reinitialize / reset the parameters"? Did you try this?

Once you did it, I suggest you to restart your computer directly before trying again Krita and your tablet. I did this with my Cintiq pro 16 and it worked perfectly. I just had to change the parameters of the stylus buttons, etc... again, but the offset in Krita was gone.

If this works for you as well, great! Don't hesitate to tell us! ^^
But if this doesn't work, then, at least, give a minimum of informations as I said above. I think this could be useful.

hi, thank you,

yes, i have done what boudewijn suggested. it didn't help.

i have a windows 10 machine with the latest versions of krita and gimp and a cintiq 22HD touch.

everytime i post something here, the present status (whether or not there is offset, pen pressure...) changes. It's ridiculous. Right now i have pen pressure in krita but a big offset (in gimp i had both right for a moment, but now i have a big offset there too). all these changes happen without restarting the computer, seemingly at random... Sometimes it seems that the problem is with windows or wacom, but then i see it working in Gimp so at those moments it seems like the problem is with krita. Until things change again...

it makes me want to throw the wacom out of the window...

i should add that i have three screens (the wacom and two others)

It is a problem with the wacom and windows... You can try to start from a completely clean situtation: use the wacom settings utility to reset the wacom settings, disconnect the wacom, remove the driver, remove krita's configuration files, make sure windows display scaling is set to 100%, and then connect the second monitor, then the wacom, install the driver, restart the computer, and re-run your apps.

Honestly, though I do feel the pain. I've got a wacom here, and htat's not even a multimonitor setup, but every time I've used the remote desktop to login on the wacom (because it's also currently my window development device, I need a new laptop...), then when I want to paint in the evening, I have to reset the wacom config, reboot and retry...

oh god, what a pain. if even for you it doesn't work smoothly... I've seen countless posts online about offset and pen pressure... And these cintiqs are not exactly cheap for them to function badly...
Sorry for venting

Hi, I have the same issues with cursor offsetting when the Hidpi is enabled.

I am using Windows 10 and Wacom mobile studio pro 16. I have tried the previous suggested method of changing the scaling level to 100% but all the icons on screen (the system icon not just krita) becomes too small to read.
The offsetting only appears in the canvas while using the pen, if i were to use the mouse it is fine.

Any solution for this? I don't have other screen, mine is not a cintiq but the mobile studio pro which is a laptop itself.
Thanks

I have the same kind of problem.

I am using a DIY digitizer-monitor, made mating a 21.5" LG screen with an old Intuos 2 12x18".

I have a multimonitor setup, that comprises a smaller (9.7") DIY Cintiq (an IPad 2 screen over a Intuos 2 6x8" ), for keeping palettes and tools settings, and other two screens (one for watching series, on for reading emails and keeping reference images).

Despite all this "excesses" of (second-hand) hardware, I managed to get all of it to work with GIMP, Photoshop, Manga studio, Synfig Studio etc. without particular problems.

In general, it happens relatively often that an offest appears when operating over the canvas of a drawing software, the first time I used it after installation.

My "standard" cure is to establish an application-specific setting in the Wacom driver for the new program.

Without needing to reboot, usually, once I close the driver setting window and the drawing program, restart the wacom driver service (I have a small java program that does it) and finally restart the drawing program, I get it to work.

As far as I understand, it is an internal issue of the Wacom driver that tends to lose track of its settings if you happen to have even just one application specificied in it.



Krita is the exception.

That's the part the I don't get, "it's not a Krita problem, it's a Windows/Intuos driver problem." Then why does EVERY OTHER SOFTWARE COMPANY not have the driver issues, Intuos Cintiq works fine after every update with Adobe Illustrator, Photoshop, CorelDraw, Corel PhotoPaint, MS Paint, Maya, 3DS Max, 3DCoat, and even PowerPoint, heck Windows hardly works with PowerPoint, ONLY Krita has this issue.

I understand Krita's position in that they know what they're doing and THE ENTIRE REST OF THE UNIVERSE needs to get on board with them, but since the entire rest of the universe seems to work fine together, why are we having uninstall/reinstall drivers for ten other software installs and the Wacom ten to twelve times every time there's an update trying to get Krita to me in sync again? It's seems to me that it would most likely be something with how Krita reacts to the new driver updates since it's the ONLY software that has the issue.

jfarber wrote:That's the part the I don't get, "it's not a Krita problem, it's a Windows/Intuos driver problem." Then why does EVERY OTHER SOFTWARE COMPANY not have the driver issues, Intuos Cintiq works fine after every update with Adobe Illustrator, Photoshop, CorelDraw, Corel PhotoPaint, MS Paint, Maya, 3DS Max, 3DCoat, and even PowerPoint, heck Windows hardly works with PowerPoint, ONLY Krita has this issue.

Nice job with the yelling IN ALL CAPS, mate. That sure makes me feel like you've got a point. And it's charming as well, I really like you already.

Actually, today I got a mail from Wacom. They did change their driver's code to "fix a bug". That changed the behaviour, so now, the x and y positions reported by the driver has changed. They're telling me it's a bug fix; they're going to send me some new sample code. I guess that will be different from the example they used to publish.

Oh, and we're not a company. Might want to take that into account as well.