Hi Krita devs!

Since I acquired Krita (from Windows Store, btw THANKS for this initiative that's really great!) I have crashes everytime I try to open or save a file. Below all the background infos:

Hardware: Microsoft Surface Pro 3 (4gb RAM / 128 SSD model)
System: Windows 10 (1607 build 14393.1198) - French
Krita 3.1.4

Error message displayed: 49800KritaProject.Krita_n3kgb906j1zjg!... has stopped working

Détails coming from Event log (sorry in French, the Os is in French)
Nom de l’application défaillante krita.exe, version : 0.0.0.0, horodatage : 0x00000000
Nom du module défaillant : KERNELBASE.dll, version : 10.0.14393.1198, horodatage : 0x5902808f
Code d’exception : 0x00000004
Décalage d’erreur : 0x0000000000033c58
ID du processus défaillant : 0x2f2c
Heure de début de l’application défaillante : 0x01d2ec0ae236a88e
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\49800KritaProject.Krita_3.1.4.0_x64__n3kgb906j1zjg\bin\krita.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : 40e0d77d-6802-4c1f-b2e8-00355193e926
Nom complet du package défaillant : 49800KritaProject.Krita_3.1.4.0_x64__n3kgb906j1zjg
ID de l’application relative au package défaillant : Krita

Things tried:
- Reboot & retry
- Check drivers udpates --> all 100% ok
- Try starting the app with compatiblity settings
- Try disabling OpenGL in Krita
- Try starting the app with elevated rights
- Try removing & reinstall the app through the store

Same issue, no different behavior, the app still crashing when you try to hit File > Open of File > Save

---> Tried on another machine with same Win10 freshy installed --> Same issue


Any clue?

Thanks in advance!

Um... That's a weird one, since the crash happens in the Windows kernel. The only thing I can find that look similar suggests to run this scan:


Press Windows key + X and click on Command Prompt (Admin) to open the Elevated Command Prompt. (If prompted for a password, type the password and click Allow)
Type “sfc /scannow” and hit Enter.
Exit Command Prompt.

Oh -- have you also tried the krita.org download? The zip file version should be easiest to test.

Both computer I've tried were freshly installed, the system is fully working (I'm a IT engineer and I create & distribute Windows build for my company)... and I can reproduce the same issue accross several devices with the same configuration.

I think it's a user rights issue caused by store apps, due to security constraints I can't give a full access to the system to store apps, so I'll give a try with the Zip package and revert back here with results

Thanks Boudewijn