I have a fellow private tutor friend who I put on KDE Neon a couple of years ago.

Like me, she is dealing with paranoid mothers who are keeping their children under total house arrest and so all classes must be via Zoom. Her eight year old i5 Lenovo laptop has a weak built in webcam and so she has bought a new external USB webcam. Only, no surprise, it does not work.

The device is a X8 HD 480.

My guess - though it is only a guess - is that the internal laptop camera has to be disabled before an external is recognised but I do not know.

My friend freely admits that she has not updated the laptop since I put her Neon a couple of years ago, mind. She has been a smartphone user in the main until Zoom became a necessity and she has been paranoid about updates breaking things. So I know I have to get this machine in my hands to update and clean up first but I do not know where to go to get this webcam running.

Of course, if there is zero Linux support for this then a recommended device can be purchased.

Many thanks.

jedipadawan wrote:The device is a X8 HD 480.

I can't find anything online, could you be more specific about the brand of that webcam? Does Kamoso show the webcam?

Did you see the cam with "lsusb"?

Mamarok wrote:

jedipadawan wrote:The device is a X8 HD 480.

I can't find anything online, could you be more specific about the brand of that webcam? Does Kamoso show the webcam?

I do not have either the laptop or the webcam here. It is still with my friend. It is tricky because we need our laptops running almost 24/7 with classes. She has to get the laptop to me and I have to get this sorted quickly before she rushes for another Zoom class.
I will try and get more data if I can but she's REALLY not a techie.
The machine needs to be in my hands but she cannot afford to part with it for more than a couple of hours. It's all a pain.

I'll see if she can come here and I can get data from the CLI, return, ask data here and then get the laptop here.
COVID-19 has proven a real pain, to say the least!

Thanks. Clearly I need the laptop here. What diagnostics should I run and capture for when I have the machine here?

boospy007 wrote:Did you see the cam with "lsusb"?

Errr... I don't have the laptop here. She has to use it constantly for online classes. Getting her to run lusb via CLI would be utterly beyond her. She is totally non-techie (though she runs rings around me on math!)
I will talk to her about coming here for me to run some diagnostics, uploading and then, following advice, getting the machine here again to run fixes. If I can.
Trouble is that we all gotta work from home using Zoom these days.

Any diagnostic commands I should run and capture?