How do I go about reporting a bug ?

The feature within the program says that the report did not have enough data. I saved it anyway and can repeat the crash every time.
I went to the KDE bug reporting site and asked to register and am awaiting the e-mail.. So far it has not sent me an e-mail and yes, I have checked the spam folders.

What the crash is:
I was modifying a custom report so as to use a different budget and BOOM !!!
The custom report is still listed but I cannot delete it, even using the right mouse button.

Any clues ?

What version of KMyMoney? Can you install the -debug package to get a useful report?

Hei Ku wrote:What version of KMyMoney? Can you install the -debug package to get a useful report?

I have 4.6.2 and will look around to see how to install debug package. Everything else seems to work fine, it's only that one, new custom report.

It may be because the budget has a reference to a category that does not exist anymore. It was a common failure in budget reports, fixed post-4.6.3.

Well I am having no luck trying to figure out if I have the proper debugging stuff.
I do have the file that it dumped but it does not contain the stuff like the help says. EG, #01,,,,#02
--------------
Here is what the latest dump says.
------------------
Application: KMyMoney (kmymoney.exe), signal: EXCEPTION_ACCESS_VIOLATION


ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a7013d
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


ntdll.dll!NtRemoveIoCompletion() [[unknown] @ -1] at 0x77a6f939
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a7013d
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


mpir.dll!_gmpz_gcd() [[unknown] @ -1] at 0x10032396
mpir.dll!_gmpq_mul() [[unknown] @ -1] at 0x1002c887
alkimia.dll!AlkCompany::AlkCompany() [[unknown] @ -1] at 0x66ba395a
kmm_mymoney.dll!MyMoneyForecast::setHistoryStartDate() [[unknown] @ -1] at 0x51ac815a


ntdll.dll!ZwWaitForWorkViaWorkerFactory() [[unknown] @ -1] at 0x77a71f26
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5
--------------------------------------------
Is this of any use ?
And thanks

And this is what is in the file that it generated when I saved it.
---------------------------
Application: KMyMoney (kmymoney.exe), signal: EXCEPTION_ACCESS_VIOLATION


ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a7013d
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


ntdll.dll!NtRemoveIoCompletion() [[unknown] @ -1] at 0x77a6f939
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a7013d
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5


mpir.dll!_gmpz_gcd() [[unknown] @ -1] at 0x10032396
mpir.dll!_gmpq_mul() [[unknown] @ -1] at 0x1002c887
alkimia.dll!AlkCompany::AlkCompany() [[unknown] @ -1] at 0x66ba395a
kmm_mymoney.dll!MyMoneyForecast::setHistoryStartDate() [[unknown] @ -1] at 0x51ac815a


ntdll.dll!ZwWaitForWorkViaWorkerFactory() [[unknown] @ -1] at 0x77a71f26
kernel32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76a633aa
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ef2
ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a89ec5

Unfortunately, not enough detail to spot where it's failing exactly.
It's odd, however, that it seems to be failing at forecast calculation, and not on budget. Are you sure this is a budget report?

Hei Ku wrote:Unfortunately, not enough detail to spot where it's failing exactly.
It's odd, however, that it seems to be failing at forecast calculation, and not on budget. Are you sure this is a budget report?

Yes, it's a custom report copied from another custom report and using a different budget.
I am going to try and upgrade to 4.6.3 and see if that helps..
Can 4.6.3 open a backup file from 4.6.2 ?
I sure hope so.

BTW, I am running on Windows 7

Yes, there are no file format differences between those versions. Let me know how it goes.

Ok, 4.6.3 solved it, at least I could delete the offending custom report.

I am scared to attempt it again but here goes.

Glad to know that solved it.
Just so you know 4.6.x versions are all stable, and only bug fixes go into these versions, with no new features nor format changes.
It was probably a bug somewhere in forecast reports (and probably fixed by me), but that's too long ago to remember.