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Hard Drive Disappears

Xplorer4x4
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Hard Drive Disappears

Wed Jan 09, 2013 9:20 pm
Wasn't sure where to put this, but this section would apply to the type of tools needed to test the HDD so I thought this was the best place.

I suspect my HDD is dieing. I had problems with bad super blocks, So I followed this tutorial but the bad blocks kept happening. So I backed up the data, but not before the HDD disappeared. I unplugged the power from the HDD for a few minuets, and it survived long enough to make a back up of the data, but it is back to disappearing again and the only way to get it to show up is disconect the power and reconnect it a few min later.

I checked dmesg and here is part of the out put as it failed during rsync to back up the data:
[ 1393.001546] ata1.00: link offline, clearing class 1 to NONE
[ 1393.017526] ata1: EH complete
[ 1393.036265] ata1: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[ 1393.036272] ata1: irq_stat 0x00000040, connection status changed
[ 1393.036276] ata1: SError: { CommWake DevExch }
[ 1393.036317] ata1: limiting SATA link speed to 1.5 Gbps
[ 1393.036322] ata1: hard resetting link
[ 1393.811215] ata1: SATA link down (SStatus 0 SControl 310)
[ 1393.811219] ata1.00: link offline, clearing class 1 to NONE
[ 1393.814633] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1393.827167] ata1: EH complete
[ 1393.844777] ata1: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[ 1393.844782] ata1: irq_stat 0x00000040, connection status changed
[ 1393.844785] ata1: SError: { CommWake DevExch }
[ 1393.844792] ata1: limiting SATA link speed to 1.5 Gbps
[ 1393.844796] ata1: hard resetting link
[ 1394.620959] ata1: SATA link down (SStatus 0 SControl 310)
[ 1394.620966] ata1.00: link offline, clearing class 1 to NONE
[ 1394.636852] ata1: EH complete
[ 1394.654212] ata1: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[ 1394.654215] ata1: irq_stat 0x00000040, connection status changed
[ 1394.654216] ata1: SError: { CommWake DevExch }
[ 1394.654220] ata1: limiting SATA link speed to 1.5 Gbps
[ 1394.654222] ata1: hard resetting link
[ 1395.042340] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042363] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042418] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042438] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042476] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042502] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.042521] EXT4-fs error (device sda1): ext4_find_entry:1209: inode #150994945: comm rsync: reading directory lblock 0
[ 1395.430589] ata1: SATA link down (SStatus 0 SControl 310)
[ 1395.430595] ata1.00: link offline, clearing class 1 to NONE
[ 1395.446538] ata1: EH complete
[ 1395.463638] ata1: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[ 1395.463641] ata1: irq_stat 0x00000040, connection status changed
[ 1395.463642] ata1: SError: { CommWake DevExch }
[ 1395.463647] ata1: limiting SATA link speed to 1.5 Gbps
[ 1395.463649] ata1: hard resetting link
[ 1396.240275] ata1: SATA link down (SStatus 0 SControl 310)
[ 1396.240281] ata1.00: link offline, clearing class 1 to NONE
[ 1396.256215] ata1: EH complete
[ 1396.272104] ata1: exception Emask 0x10 SAct 0x0 SErr 0x4040000 action 0xe frozen
[ 1396.272106] ata1: irq_stat 0x00000040, connection status changed
[ 1396.272108] ata1: SError: { CommWake DevExch }
[ 1396.272112] ata1: limiting SATA link speed to 1.5 Gbps
[ 1396.272113] ata1: hard resetting link
[ 1397.045972] ata1: SATA link down (SStatus 0 SControl 310)
[ 1397.045977] ata1.00: link offline, clearing class 1 to NONE
[ 1397.061912] ata1: EH complete


I think it is pretty certain the HDD is dieing, but am I missing any further testing before submitting a warranty replacement?


Intel Core i7 2600K CPU
MSI P67A-G45 Mobo
2x4GB Corsair Vengance RAM
Sapphire Raedon 4890HD Vapor-X GPU
1x180 GB Intel 330 SSD
1x80GB Intel X25-M G2 SSD
2x1TB Western Digital HDDs
2x2TB Wester Digital HDDS
Corsair HX520W PSU
Thermaltake Mozart TX Case
Xplorer4x4
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Re: Hard Drive Disappears

Thu Jan 10, 2013 5:22 am
More info:
xplorer4x4@xplorer4x4-MS-7673:~$ sudo smartctl -d ata -H /dev/sda
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.5.0-21-generic] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

xplorer4x4@xplorer4x4-MS-7673:~$ sudo smartctl --attributes --log=selftest /dev/sda
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.5.0-21-generic] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 253 143 021 Pre-fail Always - 3550
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 58
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
9 Power_On_Hours 0x0032 099 099 000 Old_age Always - 1440
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 58
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 52
193 Load_Cycle_Count 0x0032 196 196 000 Old_age Always - 12286
194 Temperature_Celsius 0x0022 116 108 000 Old_age Always - 36
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 1424 -
# 2 Short offline Completed without error 00% 44 -
# 3 Short offline Aborted by host 50% 44 -


Intel Core i7 2600K CPU
MSI P67A-G45 Mobo
2x4GB Corsair Vengance RAM
Sapphire Raedon 4890HD Vapor-X GPU
1x180 GB Intel 330 SSD
1x80GB Intel X25-M G2 SSD
2x1TB Western Digital HDDs
2x2TB Wester Digital HDDS
Corsair HX520W PSU
Thermaltake Mozart TX Case
Xplorer4x4
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Re: Hard Drive Disappears

Thu Jan 10, 2013 5:41 am
xplorer4x4@xplorer4x4-MS-7673:~$ sudo fsck.ext4 -v /dev/sda1
e2fsck 1.42.5 (29-Jul-2012)
Music3TB: clean, 499/183148544 files, 12093273/732566272 blocks


Intel Core i7 2600K CPU
MSI P67A-G45 Mobo
2x4GB Corsair Vengance RAM
Sapphire Raedon 4890HD Vapor-X GPU
1x180 GB Intel 330 SSD
1x80GB Intel X25-M G2 SSD
2x1TB Western Digital HDDs
2x2TB Wester Digital HDDS
Corsair HX520W PSU
Thermaltake Mozart TX Case
User avatar bcooksley
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Re: Hard Drive Disappears

Thu Feb 07, 2013 9:48 am
The only other thing to check is that the drive is getting sufficient power from the PSU - checking another line and cable (if modular), or another power supply if possible should be able to rule this out however.


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